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Feb, 2016

Epho is now a CEC Approved Solar retailer

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Epho has signed on to the Clean Energy Council Solar Retailer Code of Conduct, a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC).

We’ve always been members of the Clean Energy Council, and Oliver Hartley has played several leadership roles within the CEC. This is a new code to encourage a distinction between members, and those that fully embrace customer driven values.

Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. They will also provide a minimum five-year whole of system and installation warranty on solar power systems.
The program is designed to give peace of mind to people who are making the decision to invest in a solar system by helping them purchase the best product available from a company committed to responsible sales and marketing.
Customers can identify businesses that have signed on to the code by a special Clean Energy Council Approved Solar Retailer logo. A full list of Approved Solar Retailers can be found at approvedsolarretailer.com.au.

Epho is proud to be a signatory to the Solar Retailer Code of Conduct, and looks forward to continuing to help improve standards in the Australian solar industry.

Customers can expect that a Clean Energy Council Approved Solar Retailer will:

Pre-sale
• ensure that sales representatives act ethically at all times
• not engage in any dishonest or misleading advertising or sales tactics
• educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation

Post-sale
• uphold consumers’ legal rights relating to cooling-off periods and refunds. They will give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)
• provide a minimum five year warranty covering the operation and performance of the entire solar system
• fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf

General business
• provide consumers will all required documentation after the system is installed
• adhere to all existing legislation and regulations
• be fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers
• have a fair and transparent complaints process, and respond to customers within 21 days of them making a complaint

Download more info here.

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